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How to Delete a Customer's Account

Account deletions are permanent and cannot be undone. Please be certain that you wish to proceed with the steps below!

In order to delete any account, you must first delete all servers under that account.

First, navigate to the customer's page in HostLaunch.

Then use the Account Actions drop-down menu in the top-right to select Delete Account.

After selecting Delete Account from the drop-down menu, a confirmation pop-up appears to make sure the action is what you intend.

If you are absolutely certain, click Delete Account and it will be removed. Successful deletion is indicated by a green pop-up in the top-right.

Should any servers still be assigned to this account, you'll receive an error in the top-right indicating servers are present and will not be able to proceed with account deletion until they are removed.

Last updated: June 8, 2020

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