All HostLaunch customers are billed $1 for each active customer that they have at the beginning of the month. An active customer is any customer that has at least one active server subscription on the start of a billing cycle.
Account deletions are permanent and cannot be undone. Please be certain that you wish to proceed with the steps below!
Deleting a server will destroy all sites, databases, and data on that server, which cannot be undone! Please be certain you are deleting the correct server.
The HostLaunch administrator dashboard provides an overview of metrics on how well your business is performing. The Stats section gives you the total number of accounts and servers that have been created.
What emails will HostLaunch send to my customers? HostLaunch sends emails to your customers for the following events: Email address change confirmation Password reset Payment receipt
We're sorry to see you go! Here are the steps to delete your HostLaunch account. Please note that it is not possible to undo any customer account or server deletions referenced in this guide.
This guide assumes that you have already taken a snapshot or created a backup of your server within the DigitalOcean control panel.
When using HostLaunch, there are some things to keep in mind that will make your experience, as well as your customers' experience, better.
Before you begin processing live, real-money transactions, it's an excellent idea to test your Stripe account to make sure everything is working as intended.
You may log into your server as the root user (the superuser which can perform all operations on that server) in two ways: Through SSH and through the DigitalOcean dashboard.
Should any of your customers need to change their email address and no longer have access to the email account under which they originally signed up, you can manually change their address for them.
HostLaunch uses a subscription-based pricing model for your customers. When creating a server, your customers will pay a prorated amount based on the price of the server configuration they select and the remaining hours of the month.
DigitalOcean's policy may change in the future, but at the time of writing, this was their policy. We will update this article accordingly if we find that any information herein is outdated.
HostLaunch allows you to disable two-factor authentication (2FA) for your customers in case they lose access to their phone.
HostLaunch helps you keep your account secure by offering two-factor authentication. Two-factor authentication (2FA) is not required, but we recommend enabling it for added security.