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Using HostLaunch

How SSH Public Key Management Works

The SSH Public Key Management feature is limited to the Professional plan. You can upgrade to the Pro plan in your account settings.

How the Team Feature Works

The Team feature is limited to the Professional plan. You can upgrade to the Pro plan in your account settings.

How HostLaunch Bills You

All HostLaunch customers are billed $1 for each active customer that they have at the beginning of the month. An active customer is any customer that has at least one active server subscription on the start of a billing cycle.

How to Delete a Customer's Account

Account deletions are permanent and cannot be undone. Please be certain that you wish to proceed with the steps below!

How to Delete a Customer's Server

Deleting a server will destroy all sites, databases, and data on that server, which cannot be undone! Please be certain you are deleting the correct server.

HostLaunch Administrator Dashboard

The HostLaunch administrator dashboard provides an overview of metrics on how well your business is performing. The Stats section gives you the total number of accounts and servers that have been created.

HostLaunch Emails

What emails will HostLaunch send to my customers? HostLaunch sends emails to your customers for the following events: Email address change confirmation Password reset Payment receipt

How to Delete Your HostLaunch Account

We're sorry to see you go! Here are the steps to delete your HostLaunch account. Please note that it is not possible to undo any customer account or server deletions referenced in this guide.

How to Restore a HostLaunch Server From a DigitalOcean Snapshot or Backup

This guide assumes that you have already taken a snapshot or created a backup of your server within the DigitalOcean control panel.

Best Practices

When using HostLaunch, there are some things to keep in mind that will make your experience, as well as your customers' experience, better.

How to Use Stripe's Test Mode

Before you begin processing live, real-money transactions, it's an excellent idea to test your Stripe account to make sure everything is working as intended.

How to Access Droplets

You may log into your server as the root user (the superuser which can perform all operations on that server) in two ways: Through SSH and through the DigitalOcean dashboard.

How to Change a Customer's Email

Should any of your customers need to change their email address and no longer have access to the email account under which they originally signed up, you can manually change their address for them.

How Your Customers' Plan Subscriptions Work

HostLaunch uses a subscription-based pricing model for your customers. When creating a server, your customers will pay a prorated amount based on the price of the server configuration they select and the remaining hours of the month.

How to Increase the DigitalOcean Droplet Limit

DigitalOcean's policy may change in the future, but at the time of writing, this was their policy. We will update this article accordingly if we find that any information herein is outdated.

How to Disable Two-Factor Authentication for a Customer

HostLaunch allows you to disable two-factor authentication (2FA) for your customers in case they lose access to their phone.

How to Enable Two-Factor Authentication

HostLaunch helps you keep your account secure by offering two-factor authentication. Two-factor authentication (2FA) is not required, but we recommend enabling it for added security.

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